IT Service Desk/ Field Engineer


Salary: £20-40,000
Location: Wolverhampton
Contract Type: Permanent
Hours per week: 40

A It Service Desk/Field Engineer is required for a asprining IT company based in Wolverhampton. This is a great position for someone that wants to expands their career in the IT engineering industry.

Duties involved:
  • To take and log helpdesk calls

  • To provide 1st and 2nd line technical support to a diverse array of clients

  • Provide onsite support

  • To be proactive when dealing with user issues

  • To log and action issues identified by proactive monitoring

  • To support and maintain all levels of appropriate documentation

  • To assist in the maintenance and administration of hosted solutions

    Essential Experience:

  • Previous experience working in a role providing a high level of 1st and 2nd line desktop & server support

  • Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008 / 2012 administration

  • Strong knowledge of Microsoft based desktop operating system with emphasis on Windows 7 & 8,

  • Working knowledge of Exchange server 2010 / 2013 & Exchange Online (Office 365)

  • Experience with using and troubleshooting Outlook 2007 / 2010 within a network environment

  • Experience of managing shared folders and printers in a network environment

  • Knowledge of network and firewall administration, Active Directory administration – users creation, group memberships management, password management 


    Desirable Experience:

  • Experience with DNS/DHCP/VPN/Firewalls

  • Experience of group policy management 

  • Microsoft / certifications desirable

  • Server installation / migration experience

  • Terminal Server / RDS / Citrix Experience

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